They forgot to call me or send an auto call/text to let me know my car was ready from an oil change. I dropped it off at 8:30am and called myself at 12pm. It was not ready, I called again at 3pm and they said it was almost done. I was told it would be done by 12pm. They did pick me up promptly once they realized the problem and I needed my car quickly.
It was a good experience, my write up guy Reggie, was very professional and at the same time pleasant. May switch my service for my 2012 Lacrosse Premium 3 from Art Moran where I purchased it. Good job.
I took my 2015 Terrain in for an oil change and as usual Reggie Moore and everyone at Jefferson Chevrolet were very professional and all had smiles on their faces. You truly are a Great dealership that makes the customer feel like they are part of something great. Your service is superior and I tell everyone I know how wonderful you all are. I know my GM vehicles are in good hands with you taking care of them.
I feel that there may be a problem with communication and maybe not enough mechanics for the volume of customers. I brought my vehicle a 8:30 on 9/10/18 am and was told at 5:30 pm that my car was not evaluated and I had to leave it over night. Only days before, I brought my vehicle at 8:30 am and was told that they could not fit my car in for the day, so I had to drive it around with the check engine light on the dashboard on until I could get it looked at. Not sure why they could not fit my vehicle in to evaluate the problem when I brought it there at 8:30 am. Also, I was unaware of what funds to have on hand because the price was not known and I was not told about the status of the vehicle or that I had to leave it because they never looked at it so it was time for me to leave work. I had to find someone to take me home because no buses run out where I live unless I catch 2 buses. I also had to ask someone if they could take me to work from 16 Mile Road to Downtown Detroit the next day. It was very inconvenient for me to be in the dark about how much money it would cost and that they never looked at the car so I had to leave it and be without a ride to go home to 16 Mile Road.