They've done such a fine job to the accounting desk to the front desk with Mr Reggie to the back with the auto guys (mechanic specialist). It was a clean nice place to be. The waiting area nice also I forgot my wheel lock and I located it and I gave him a call and returned they got me right in rotated my tires and got me out of there back to my life thank you so much for Jefferson Chevrolet
I Dropped my car off Near the end of the day 4/20/2021(my check engine light was on, I had a message reading engine power reduced). Called 4/21/2021 at approximately 10:00 and was told the Diagnostics was being preformed.later on in the day received a call saying I needed oil, I agreed to the oil being used . I called back around 5pm and was told the technician were gone for the day and to call tomorrow. Called on 4/22/2021 and was told the issue was, it just needed oil and that I could pick it up.I asked was a complete oil change preformed, it wasn���t so I asked for a complete oil change since it was there. I get that the Diagnostics cost but I feel like I got took advantage of and my car was gone for an Unnecessary day, I basically paid $184.00 for an oil change. I came to the makers of my vehicle so I wouldn���t feel like I was taken advantage of but it was a learning lesson for me I also accept my role.
The service I received was fine. I've noticed each time I'm there certain repeat customers are treated differently. I have been bringing my vehicle for service the last three years. There has never been an over and beyond experience for me.
It took 3 hours for me to get an oil change. It was favor given to another customer but not to everyone else. I watched the older white guy working with Reggie behind the service desk give the only white customer in the waiting area his keys when his Vehicle was finished and told him he would take care of him. So that customer didn���t pay. At all. It was very unfair and upsetting
The check engine light came back on and now my headlights don't work it's another wiring problem I don't know what you guys did but now I have to have somebody fix it.. so I'm not really happy I spent 381 and at least it doesn't sell on me but I didn't expect all this other things to stop working when you worked on it