The advisor was there as soon I drove in. Very friendly and willing to help me to care for my car.In the waiting room I was informed where they were in the process of caring for my car. You could follow it posted on a lighted board and also knew when my car would be completed. GREAT IDEA who ever had the idea of keeping us informed, NOT all dealers have this in the waiting room but it is wonderful to have. I also liked that my car was washed. I also received a report about what might have to be taken of in the future. My car was done in one hour. I am grateful and thankful for them. They put your mind as ease. THANK YOU.